For Support Mail Us :

info@elitecarshampshire.co.uk

Terms and Conditions

Booking Confirmations

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings. No booking will be accepted unless confirmed by us.

Payments

Payments can be made by the following methods:
- Cash or card to the driver.
- Prepay by Credit/Debit Card.

Booking Cancellations

Airport bookings can be cancelled in advance by giving 12 hours notice. There will be no charges applicable for cancellations notified prior to 12 hours of the pick up time.
Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 12 hours.
All pre paid booking cancellation notified under 12 hours will not be refunded.

No Show

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
All bookings made online or over the phone on basis of paying cash to the driver, will be charged the full amount in the event of a no show.
All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.

Routes

The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.

Liabilities

The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
Eite Cars will endeavour to ensure vehicle arrive at the time and place as requested. We cannot however accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions. We do not accept responsibility for any consequential loss.